FAQ

Frequently Asked Questions FAQ

If you can not find the answer to your question, feel free to contact us and we will do our best to answer your question.

 

What is Step ‘n Wash?

Step ‘n Wash is the first and only self-retracting step that enables children to safely reach the sink and soap dispensers in public restrooms.

Why was Step ‘n Wash developed?

Every parent knows (or at least should know by now!) that hand washing is the most effective way to protect children against germs and viruses. The problem is that young children are not tall enough to reach the sink and soap dispensers in public restrooms. The only option for parents is to lift up and hold their 30 or 40 pound child against the counter which almost always results in poor hand washing, water all over the child’s shirt, water all over the restroom floor and frustration for everyone. Step ‘n Wash is the only safe and cost-effective solution to this problem.

How many times will Step ‘n Wash be used by our customers?

We have collected a lot of data over the years. By using mechanical cycle counters we have been able to measure how many times Step ‘n Wash is being used. Depending on the type of business, you can expect Step ‘n Wash to be used between 5,000 and 25,000 times per year. Step ‘n Wash is used significantly more often than a diaper changing table and over a 5 year period if a Step ‘n Wash is used just 15 times per day that works out to less than 2 cents per use which is excellent customer service value.

 

Who are some of your customers?

Step 'n Wash can be found in thousands of businesses including airports, restaurants, shopping malls, zoos, aquariums, museums, amusement parks, churches and schools.

Click here to view a list of our wonderful customers.

Will adults bump their knees, shins or feet when they wash their hands at a sink where Step ‘n Wash has been installed?

We took a great deal of care during the design process to ensure that when Step ‘n Wash is installed under a sink, that the sink would still remain accessible to adults. Because of its unique curved leg design, when an adult uses a sink where Step ‘n Wash has been installed, no part of their body will ever come in contact with Step ‘n Wash. As a further safety measure, when a child steps off of Step ‘n Wash, the hydraulic damper automatically returns the step back up and underneath the sink and completely out of the way.

How will our customers know what Step ‘n Wash is?

Included with every Step ‘n Wash is a decal for the restroom mirror to advise your customers that a Step ‘n Wash has been installed in the restroom.

What about the ADA Standards for Accessible Design?

In order to be compliant with both ADA Access Guidelines (ADAAG) and Title 24 of the California
Building Code, Step ‘n Wash can only be installed in a restroom that has two or more lavatories. When
one Step ‘n Wash is installed in a restroom that has two or more lavatories, your facility will remain in full
compliance
with all of the ADA guidelines that relate to sink access, approach and turning radius.

Are there any pinch-points?

No! There are no pinch-points on Step ‘n Wash.

How much weight can Step ‘n Wash support?

Step ‘n Wash has been rigorously tested by Intertek ETL SEMKO, an OSHA approved national testing facility. Step ‘n Test results show that Step 'n Wash can support a static load of at least 800 lbs.

What is Step ‘n Wash made of?

Step 'n Wash is constructed from type 304 stainless steel. Legs and step are made from 14 gauge stainless steel. The step also features a marine grade non-slip rubber tread, ANSI compliant warning label and easy to read English, Spanish and French instruction label.

What is the warranty?

Step ‘n Wash, under normal use and service, is guaranteed to be free from defects in material
and workmanship for a period of 5 years. The gas spring is guaranteed to fully retract the step for a period of 3 years.  The warranty does not cover vandalism, product labels or the rubber step tread.

Who installs Step ‘n Wash?

We recommend that a qualified person, maintenance company or maintenance provider perform the installation.

How is Step ‘n Wash installed?

Step ‘n Wash is secured to the floor utilizing 4 stainless steel anchors. Each anchor has a tension rating of over 3900lbs and a shear rating of over 3000 lbs. All installation hardware is included with each unit.

How long does it take to install Step ‘n Wash?

Based on feedback from our customers, it takes approximately 20 minutes to install Step ‘n Wash.

Should I install Step ‘n Wash in both the men’s and women’s restroom?

With so many parents today sharing responsibility for parenting, 100% of our customers have decided to install Step ‘n Wash in both the men’s and women’s restrooms.